Privacy Policy

Privacy Policy for Backroom Comedy Club
Last Updated: January 28, 2025

Introduction

Backroom Comedy Club (“we,” “us,” or “our”) is committed to protecting your privacy while delivering laughs in Toronto’s quirkiest basement venue! This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, purchase tickets or merchandise, attend events, or interact with us online or in person. This policy applies to all users, whether you’re here for a show, merch, or just browsing.

By using our website, purchasing tickets, or attending our events, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information you voluntarily provide when:

Purchasing tickets or merchandise.
Signing up for newsletters, promotions, or event updates.
Contacting us via email, forms, or social media.
Participating in contests, surveys, or event feedback.

This information may include:

Your name, email address, and phone number.
Billing/shipping addresses and payment details (processed securely via WooCommerce/Payment Gateways).
Event preferences (e.g., seating requests, dietary needs for special events).
Photos or video recordings from events (we’ll always notify you when filming).

2. How We Use Your Information

We use the information we collect to:

Process ticket sales, merchandise orders, and event bookings.
Send event confirmations, updates, or last-minute changes (e.g., rescheduled shows).
Share newsletters, promo codes, or upcoming event alerts (only if you opt in).
Improve our website, events, and customer experience.
Respond to your inquiries or feedback.
Comply with legal obligations (e.g., tax reporting).

3. How We Protect Your Information

We take security seriously. We use:

Secure servers and encryption for transactions.
Limited access to your data (only staff who need it).
Regular security audits to prevent unauthorized access.

4. Sharing Your Information

We won’t sell your data to advertisers. We may share it with:

Payment processors (e.g., WooCommerce, Squarel) to complete transactions.
Event partners (e.g., comedians, promoters) for operational purposes (e.g., seating lists).
Legal authorities if required by law (e.g., court orders, safety concerns).

For international transfers (e.g., cloud storage), we ensure safeguards comply with Canadian law.

5. Your Rights and Choices

Under Canadian privacy laws (PIPEDA), you can:

Access or correct your personal information.
Opt out of marketing emails (via unsubscribe links).
Delete your data, unless we’re legally required to retain it.

Email [email protected] to exercise these rights.

6. Retention of Your Information

We keep your data only as long as needed:

Mailing lists: Until you unsubscribe.
Event photos/videos: Indefinitely for promotional use (unless you request removal).

7. Cookies and Tracking

Our website uses cookies to:

Remember your cart items or login details.
Analyze traffic (e.g., Google Analytics) to improve your experience.
Improve our website, events, and customer experience.

You can disable cookies in your browser, but some features (e.g., ticket purchases) may not work.

8. Third-Party Links

Our site may link to comedians’ websites, sponsors, or social media. We’re not responsible for their privacy practices—check their policies before sharing data!

9. Event Photos and Recordings

Our events may be photographed or filmed. By attending, you consent to appearing in:

Promotional materials (social media, ads).
Livestreams or recorded shows.
Email us if you’d like to opt out or request removal.

10. Children’s Privacy

Our shows are for adults (18+ or 19+ with alcohol service). We don’t knowingly collect data from minors. If a child’s info is shared without consent, we’ll delete it promptly.

11. Legal Compliance

We comply with:

Canada’s PIPEDA and Ontario’s privacy laws.
Anti-spam legislation (CASL) for emails.
Payment Card Industry Data Security Standards (PCI DSS).

12. Changes to This Policy

We’ll update this policy if laws change or we add new services. Check the “Last Updated” date at the top for the latest version.

13. Contact Us

Questions? Compliments? Heckle our privacy team at:
Email: [email protected]
Address: 814 Bloor St W Basement Unit, Toronto, ON M6G 1L9